Contact us
Find out how to get in touch with the Digital Solutions team, whether you need assistance or have a general enquiry.
Service desk support
Students
- Phone +64 4 463 5050
- Email servicedesk@vuw.ac.nz
- Free text 8676.
Staff
- Use the Staff Service Centre
- Phone +64 4 463 5050 or 5050
- For complaints and security concerns, contact your Service Delivery Manager.
Service Desk operating hours
- Monday to Thursday 7.30 am–8 pm
- Friday 7.30 am–5 pm
- Saturday 8 am–4 pm
Digital Solutions operates an after-hours service for urgent, high-priority calls. If you have a problem or outage that affects 50 or more people, or is a critical function/essential service, call 04 463 5050 for our after-hours service.
Service Desk call recording
Voice and audio-visual calls to the Service Desk may be recorded for monitoring and quality purposes. Recordings are managed in line with our privacy and information management obligations. For more information, see the Call Recording Protocol.
Image services
- Email image-services@vuw.ac.nz.
- To contact a Digital Solutions staff member directly, please use the staff directory.
Teaching technology
If you are in a teaching room and you have an urgent issue with the audiovisual equipment, call extension +64 4 463 5475 or 5475.
All other requests are logged through the Staff Service Centre or by emailing servicedesk@vuw.ac.nz.
Personal device support for students
We provide regular laptop clinics for students on the Kelburn and Pipitea campuses.
Kelburn campus
- 10 am–noon, Monday, Wednesday and Friday
- Level 2, The Hub outside the Library.
Pipitea campus
- 10 am–noon, Tuesday and Thursday
- Level 3 of Rutherford House, room 330.